For Express Delivery the fee is $35 in every purchase/order
If for any reason you are not satisfied with the item you have purchased on our web site you can return item in its original condition for a refund or exchange within 30 days of the date of purchase.
Item should be unsized with no inscription and not made for
If you have any questions or concerns regarding our return policy or procedure, please don’t hesitate to call us: 972-3-612-7999
To return an item to us follow our three step process:
1. Call 972-3-612-7999 and let us know that you would like to return an item. Please mention the reason for the return so that we can serve you better in the future.
2. Place the item you would like to return, with all the original packaging in the box (including all appraisals and certificates if applicable) and address it to:
Return Department, Vena Amoris Ltd, 1 Jabutisnki Road, Ramat Gan 5252001, Israel.
3. If you are not a resident in Israel. On your receipt, if the price of the item you’re returning is listed as less than $500, you can ship it via any carrier. (BE SURE to ship your item fully insured.) For items that are more than $500, ship your package via carrier, insured for the total value of the contents, and request- return receipt for confirmation that your shipment arrived at its intended destination.
Once your return is received, it will be inspected. Any unauthorized, improperly packaged, or noninsured packages will be returned to sender. Items that show signs of wear or have been re sized, engraved, altered, or damaged in any way cannot be accepted for return.
It is the sole responsibility of the purchaser to pay all import taxes and customs fees associated with their order.
Vena Amoris Ltd. will not be responsible for loss or damage of return shipments.
Orders placed in our store are subject to the return policy posted at our physical location.
This post is also available in: Hebrew